FAQ
Learn More About Our Services
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So I really don't need to pay?Yes! The DVA Household Services (HHS) program provides funding for a a range of essential services to eligible veterans. This comes at no out of pocket cost to the vertans themselves.
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Am I Eligable?If you have an APPROVED service related injury or condition then support can be provided if you need help at home.
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How do I increase my eligable hours for DVA HHS?We have partnerships with multiple service providers that assist in home assesments. These home assesments can result in higher allocations for yourself.
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Do all of your cleaners have a valid police check?Yes! In addition to a blue card and yellow card.
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Do all of your cleaners have a Blue Card?Yes! In additon to valid police check and yellow card.
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Do I need to be home?Absoulutley not! We understand the demands of the job and family life is time consumming and we aim to make your life easier by providing our cleaning service. Please feel free to give us a ring and chat about our home accessing options.
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I need specility cleaning required, are there any limitations?Not at all we offer a range of servcies from spring cleans to general cleans to meal prepping, it's a simple matter of organising when and where.
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Im interested, what should I do from here?From here, select the "Contact Us" link and fill out the fields, we will be in touch with you within 1 business day.
our promise
At Duty Free, we are dedicated to providing you with exceptional cleaning services at absolutely no cost to you. Our commitment is to ensure that you receive top-notch care and a pristine home, completely funded through the Department of Veterans' Affairs (DVA). You can trust that every aspect of our service will be handled with the highest level of professionalism and attention to detail, without any financial burden on your part. Your satisfaction and peace of mind are our top priorities, and we’re here to make sure you enjoy a spotless and comfortable home with no cost to yourself.
On Time
We are committed to providing a punctual services and ensure all timings are met to meet our high standards of delivery. At Duty Free, we value your time as much as we value the quality of our work. That’s why we promise to always arrive on time for our scheduled appointments. If we’re ever late, we guarantee a complimentary add-on service as an apology for any inconvenience caused.
Satisfaction Guartentee
At Duty Freee, your satisfaction is our top priority. We are committed to delivering exceptional cleaning services that meet your highest expectations.
If, for any reason, you are not completely satisfied with the quality of our work, please let us know within 12hours. We will promptly address any concerns and make it right by re-cleaning the area at no additional cost on your service.
You Never Pay
At Duty Free, we are proud to support veterans with our specialized cleaning services, and we are committed to making this process as seamless and stress-free as possible for you.
We promise that you will never pay out of pocket for our cleaning services. All of our services are fully funded by the Department of Veterans' Affairs (DVA), so you can enjoy a clean and comfortable home without any financial concerns.
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